1. Information We Collect
Spiffy Home Cleaning collects various types of personal information to provide and enhance our services:
- Identifiers: Name, email address, mailing address, phone number
- Payment information (handled securely through our payment processor)
- Property access information (keys, codes, special instructions)
2. How We Collect Information
We collect personal information through:
- Secure booking and quote request forms
- Phone and email communications
- Our website when you visit or interact with it
We use your information for the following business purposes:
- Service Delivery: Providing cleaning services, managing appointments, and accessing your property as authorized
- Communication: Sending appointment reminders, responding to inquiries, and providing updates
- Documentation: Taking before/after photos when requested or necessary for quality assurance
- Business Operations: Processing payments, maintaining records, and improving our services
4. Sharing of Personal Information
We may share your personal information with:
- Service providers: Third-party companies that assist with scheduling, payment processing, and operational support (bound by confidentiality agreements)
- Legal compliance: When required by law, court order, or government request
We will confirm receipt of your request within 10 business days and respond within 45 calendar days.
5. Your California Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about:
- Categories of personal information we collect
- Sources of personal information
- Business purposes for collecting personal information
- Categories of third parties with whom we share personal information
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Correct: You can request correction of inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information (though we do not currently sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Know: You can request information about:
We will confirm receipt of your request within 10 business days and respond within 45 calendar days.
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain service history for future bookings
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Spiffy Home Cleaning does not knowingly collect personal information from individuals under the age of 16. If we discover we have collected such information, we will promptly delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes are effective when posted on our website. We will notify you of material changes by email or prominent notice on our website.
For questions about this Privacy Policy, to exercise your privacy rights, or for data protection concerns, contact us at:
California residents may also contact the California Privacy Protection Agency with privacy-related complaints.
