Terms of Service
Effective Date: May 29, 2025
Please read these Terms of Use ("Terms", "Terms of Use", "Terms of Service") carefully before using the
https://spiffyhomecleaning.com website (the "Service") operated by Spiffy Home Cleaning LLC ("Spiffy Home Cleaning", "we", "us", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features, and functionality are and will remain the exclusive property of Spiffy Home Cleaning LLC and its licensors.
Our Service may contain links to third-party websites or services that are not owned or controlled by Spiffy Home Cleaning LLC. Spiffy Home Cleaning LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Spiffy Home Cleaning LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Spiffy Home Cleaning offers a variety of service options including Premium Deep Cleaning, Standard or Express Cleaning, and Move-in/Move-out Cleaning.
We will confirm receipt of your request within 10 business days and respond within 45 calendar days.
California Right to Cancel
IMPORTANT CALIFORNIA CONSUMER NOTICE:
If this contract was solicited at your home or somewhere other than our business premises, you have the right to cancel this transaction, without any penalty or obligation, within three (3) business days after you signed the contract. If you are a senior citizen (65 years or older), you have until midnight of the fifth business day.To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram to:
- Spiffy Home Cleaning LLC
- Email: hello@spiffyhomecleaning.com
- Phone: (619) 389-2012
- Address: 5202 Marigot Pl, San Diego, CA 92124
NOT LATER THAN MIDNIGHT OF _________ [DATE]
I hereby cancel this transaction.
Date: _________
Buyer's Signature: _________________________
Booking Process: Clients must schedule bookings at least one day in advance, subject to availability. Bookings can be made online, via phone, or email, with a confirmation sent upon booking. The condition of the property may affect final service charges.
Rescheduling and Cancellations:
- Clients must reschedule at least 24 hours before the appointment to avoid a $75 fee
- Cancellations within four (4) hours of the appointment time will be charged 50% of the service fee
Skipping a Recurring Cleaning: If a weekly cleaning is skipped or postponed within 24 hours of the scheduled service, a $25 fee will be incurred.
Access and Entry: Clients must provide clear entry instructions and ensure pets are secured.
Inaccessible Properties: If our team arrives at the property and cannot access the property, resulting in our inability to clean the property, a fee of 50% of the scheduled service fee will be charged.
Satisfaction Guarantee: Clients must report issues within 48 hours to qualify for a free re-clean.
Special Requests and Prioritization: Special requests must be informed at the time of booking. The satisfaction guarantee is void if service is time-capped or if pets or individuals access the home post-cleaning.
Additional Terms: Clients must notify Spiffy Home Cleaning 24 hours in advance of any special cleaning methods or products required.
Emergency Cancellations: In the case of uncontrollable circumstances such as severe weather, communicable diseases, etc. either party may reschedule without penalty.
Right to Refuse Service: Spiffy Home Cleaning reserves the right to refuse service for safety concerns or severe clutter. A cancellation fee may apply in such cases.
Access Issues: Lockout fees of 50% of the scheduled service fee will apply if our team arrives and is unable to access the property in order to complete the service.
Payment Terms
Payment Methods: Payment is due the following day at 3pm after completion of service unless arranged otherwise. Accepted methods include credit or debit cards.
Late Payments: Late payments will incur a 1.5% monthly fee on outstanding balances (maximum allowed under California law). Services will be suspended until overdue accounts are settled.
Refunds: Refunds may be provided at our discretion. Re-clean requests must be submitted within the 48 hour stipulated time frame.
Client Obligations
Access to Property: Clients must provide clear instructions for accessing the property and ensure pets are secured. Special instructions regarding pets must be communicated in advance.
Preparation for Cleaning: Clients are responsible for tidying up areas to be cleaned. Additional fees may apply if significant decluttering or organizing is required.
Valuables and Delicate Items: Clients must notify Spiffy Home Cleaning of any fragile, delicate, or valuable items and surfaces that require special care or cleaning methods.
Utilities and Safe Environment: Clients must ensure that water and electricity are available on the premises and provide a safe working environment free of hazards or obstructions.
Communication: Clients must maintain up-to-date contact information and promptly respond to any communications from Spiffy Home Cleaning regarding scheduling or service issues.
Payment: Clients must ensure that payment methods are current and sufficient funds are available. Payment is due upon completion of service unless prior arrangements have been made.
Cleaning Standards and Limitations
Standards of Service: Spiffy Home Cleaning strives to provide high-quality cleaning services tailored to client needs. We follow a checklist for each cleaning service to ensure consistency and thoroughness in each cleaning visit.
Spiffy Home Cleaning adheres to high cleaning standards but does not provide services related to removing hazardous materials or biological waste. This includes, but is not limited to, animal waste, human waste, bodily fluids, blood, or any materials considered biohazards. If such conditions are present at the time of service, our cleaning team may refuse to perform the service, and a cancellation fee may apply.
Service Limitations: Spiffy Home Cleaning does not clean hazardous areas or climb higher than a two-step ladder. Responsibility for fragile or valuable items requires prior arrangement. Outdoor cleaning services are not included unless agreed upon.
Post-Cleaning Inspection: Clients should conduct a walk-through with our team post-cleaning to address any immediate concerns. Any issues should be reported within 48 hours to qualify for a re-clean at no additional charge.
Client's Responsibilities: Clients must secure valuables and ensure that electricity and water are available during the scheduled cleaning time. Client should also declutter and tidy up the areas to be cleaned. Excessive clutter may result in additional charges.
Damage and Liability
Accidental Damage: Spiffy Home Cleaning will exercise reasonable care while cleaning your home. In the unlikely event of accidental damage, clients must notify us within 48 hours. Failure to report damage promptly may waive claims. If damage occurs due to the fault of our team, we will repair, replace, or compensate for the item at our discretion.
Liability Limitations: Spiffy Home Cleaning is not liable for pre-existing damage, wear and tear, or items not disclosed as fragile or delicate. Our team is insured; however, liability is limited to the cost of the service provided on the day of damage.
Exclusions: Spiffy Home Cleaning is not responsible for damages resulting from faulty and/or improper installation of items, unstable items, or items not properly secured.
Termination of Services
By the Client: Clients may terminate services at any time by providing at least 48 hours' notice before the next scheduled cleaning. Failure to provide notice will result in a cancellation fee equivalent to 50% of the scheduled service cost.
By Spiffy Home Cleaning: Spiffy Home Cleaning reserves the right to terminate services at any time for reasons including but not limited to unsafe or unsanitary conditions, failure to pay for services, or repeated cancellations or rescheduling.
Final Payment: Upon termination, any outstanding balances must be paid in full. Clients will receive an invoice for any services rendered up to the termination date.
Refunds: Termination of services may entitle clients to refunds for any pre-paid services at our discretion.
Governing Law and Dispute Resolution
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the state of California.
Dispute Resolution: Any disputes arising out of or related to these terms or the services provided by Spiffy Home Cleaning shall be resolved through negotiation in good faith between the parties. If a resolution cannot be reached through negotiation, the dispute may be submitted to mediation or resolved in the appropriate California court.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement: These terms constitute the entire agreement between Spiffy Home Cleaning and the client regarding the services provided and supersede any prior agreements or understandings.
Modifications to Terms
Right to Modify: Spiffy Home Cleaning reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes via email or through an announcement on our website at least 30 days before the new terms take effect.
Client Acceptance: Continued use of our services after changes have been made constitutes acceptance of the revised terms. Clients who do not agree to the new terms must notify Spiffy Home Cleaning to terminate services before the effective date of the changes.
If you have any questions about these Terms, please contact us at
hello@spiffyhomecleaning.com or call (619) 389-2012.
Business Address: 5202 Marigot Pl, San Diego CA 92124
